Refund policy

Refund & Cancellation Policy

All sales are final

Tasse Coffee Roastery operates a strict no-refund policy. All purchases — physical goods and course bookings — are final. We do not accept returns or offer refunds for change of mind.

Courses and workshops

Every course we run is privately arranged. Your session is booked one-to-one or as a small private group, and your tutor's time is reserved exclusively for you. This is why a confirmed course fee cannot be refunded.

  1. Agree your date first. Please contact us to agree a date, level and language before you pay.
  2. Payment confirms your booking. Once a time is agreed and payment is received, your booking is confirmed and your tutor's time is reserved for you.
  3. Course fees are 100% non-refundable after payment, for any reason — including illness, changes to travel plans, visa issues, or non-attendance.
  4. If you order before a date is agreed. We will not refund the fee in cash, but we will work with you to find a date, and your booking stays valid for 3 months from the date of payment.
  5. Rescheduling. To move a confirmed booking, please contact us at least 5 days before your session. We will do our best to offer one alternative date; rescheduling is at our discretion and is not guaranteed. The new date must fall within 3 months of the original date.
  6. Late notice and non-attendance. Cancelling with less than 5 days' notice, or not attending a booked session, is treated as the course having been delivered. No reschedule or refund is available in those cases.
Damaged or incorrect items

While we do not offer refunds, we stand behind our products. Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Non-returnable items
  • Perishable goods: coffee beans, food, flowers and plants cannot be returned.
  • Custom or personalised orders are final sale.
  • Sale items and gift cards are final sale and cannot be returned or exchanged.
Contact

To arrange a course date before paying, or with any question about an order: hello@tasse-coffee.jp