Coffee Subscription FAQ
Shipping FAQ
How does Tasse Coffee's subscription work?
Subscribe to receive a monthly delivery of our finest roasts. 3 bags of selected speciality coffee bean with total 300gram per month and enjoy a selection of unique blends and single-origin coffees.
What coffee will be delivered in the subscription?
Each month, we feature different coffees, including single-origin, blends, and limited editions, carefully selected for their quality and flavor profile.
How are the coffee selections made each month?
Our expert team, including certified Q-Graders, curate each month's selection based on freshness, seasonal harvests, and flavor diversity.
When will my coffee delivery arrive?
Deliveries are dispatched in the first 5th day each month. Expect to receive your coffee within 3-7 business days.
Is the coffee suitable for filter or espresso?
Our coffee is primarily roasted for filter brewing, but many selections are versatile enough for a delicious espresso.
How can I contact customer support?
For any inquiries or support, email us at hello@tasse-coffee.jp or use the contact form on our website.
What if I am not available to receive my package or I provided the wrong address?
If the package is returned to us due to long-term absence, refusal to accept, or an address mistake, you will be responsible for the shipping cost for the re-shipment, even for originally free-shipping products.
How fresh are the coffee beans I will receive?
At Tasse Coffee Roastery, we believe in "aging" our beans after roasting to enhance flavor and aroma. Our Daily Line beans are shipped within 14 days of roasting, and our Black Label within a month, to ensure optimal aging.
How can I get a receipt for my purchase?
If you require a receipt, please contact us at our designated email address hello@tasse-coffe.jp with your order number, name, and any specific details you want on the receipt. We will issue it according to our company’s format.